Inbound & Outbound Dialer

Sampark’s own Voice Platform comes bundled and fully integrated with ACD, IVR, Voice Recording, Quality Monitoring, and everything else a successful modern inbound contact center may require at a fraction of the cost of the traditional telephony solutions out there. An inbound call center receives incoming calls from customers. Support teams typically monitor inbound centers since the calls tend to come from existing customers with issues or questions. Over the last few years we have completed and successfully deployed our own voice platform providing a simpler and much more cost-effective way of handling inbound telephony.Apart from voice, our software handles all other channels (Email, SMS, chat, etc.) and because of the bundled underlying CRM layer, it can seamlessly shift between channels delivering an elegant omnichannel experience, straight out of the box.

An outbound call center makes outgoing calls to valued customers. Sales teams typically run outbound centers to potential customers about their products. Companies also might make outbound calls to survey shoppers and collect market research. The Sampark™ Dialer outbound technology is precisely this kind of tool. Outbound Contact Center software is the perfect solution for businesses that make large volumes of outgoing calls. With this solution, you can manage and motivate agents, generate high-quality leads, and give great caller experiences. To achieve this, without compromising on Dialer performance, we have developed a set of new and original technologies, under the Sampark™ banner, which challenge the orthodoxies that have dominated the Dialer industry for too long. Sampark™ Dialer allows users to enjoy all the benefits of predictive dialing (including Answer Machine Detection or AMD) without any of the associated risks which have been accepted as unavoidable for many years.