Campaigns Features

Whether inbound, outbound, blended or multi-channel, all activities in Sampark™ take place within the framework of a ‘campaign’. This guarantees consistency and uniformity in the handling of interactions of similar type. Campaigns are the fundamental concept that links customer data, agents, teams and telephony together into a coherent stream of work.

With this in mind, we set ourselves the task of making campaign creation, monitoring and management as intuitive and non-disruptive as possible. Everything relating to campaigns in our dialler takes effect instantly and imperceptibly to the agents.