WFH

WFH Solutions

With our Work-From-Home (WFH) Solutions, agents working remotely can maintain a good level of productivity from the comfort of their homes via smartphone, tablet, or laptop.

Best Features :

  • Login/ Logout with break facilities.
  • Complete Call Recording
  • CRM view rights with 5 fields display along with Customer CLI
  • Predictive/ Progressive/ Preview Dialer
  • Manual Dialing Facility
  • 3-Levels of dispositions along with Call Back Function
  • Inboound Call with Skill Set Functions
  • Agent can View the customer history with date-time and Dispositions

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Why choose Sampark™?

1. Maximize Productivity & Improve agent efficiency

2. Bring together quality monitoring, call recording, workforce management, analytics, performance management

3. Optimal use of all staff resources resulting in increased efficiency and profitability

4. Fulfillment of inbound, outbound, blended & multimedia contact management requirements 

5. Comprehensive functionality & feature rich capabilities

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VOICE

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ALL PRODUCTS

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OMNI-CHANNEL