
Voice ( Automatic Voice Blaster / Voice Broadcasting / Voice Blast )
AOD (Automatic Voice Blaster) / Voice Broadcasting / Voice Blast has a very imperative role to play in reaching a large target audience in their language of choice for alerts & notifications. With its all-inclusive scope of making large volume / bulk voice calls, AOD / OBD not only works at reducing the risk of human error by automating repetitive calling to large groups of customers but also allows personalization of recorded messages that are passed onto customers on each call.
Interactive Voice Response (IVR) is a technology that allows a pre-recorded voice to interact with humans through voice and DTMF tones input via the keypad. Meaning, when you call, the voice on the other end will be computer-generated. You can use your phone’s keyboard to create a certain outcome. Reach your customers with a professional interactive voice response (IVR) system provided by Sampark and route calls to the right team based on the caller’s input.
Our tried and tested solution has been deployed with so many contact centres for several years and is delivering flexible, crystal clear, reliable voice channels and very significant savings when compared to traditional telephony solutions.
Why choose Sampark™?
1. Advanced call centre telephony at a fraction of the cost
2. AOD, ACD, IVR, recording, monitoring, reporting & much more
3. Deployed anywhere, SIP or ISDN, using any phones
4. Active blending – effective fine tuning of our SLAs
5. Real-time and historical tracking and reporting of agent performance